Frequently Asked Questions

 Q: What products does your online store offer?

We offer once fired brass, reloading components, tools and parts.

Q: Are the products you sell new or used?

We sell both new and used products. Used products will products will be designated as "used" or "once fired."

Q: Which payment methods do you accept?

We accept debit and credit cards from American Express, Discover Card, Mastercard and Visa.

Q: What shipping providers do you use?

To learn more about our shipping providers, visit our Shipping and Delivery page.

Q: How do I track my order?

Each order recieves a shipping email with the tracking number. You can also access the My Account page if you have signed up for an account on our website.

Q: Do you ship internationally?

Due to export restrictions on some products, we do not ship internationally.

Q: What is your return policy?

Please read our Returns and Refunds page for more details.

Q: How can I contact customer service?

You can reach us through our Contact Us page or by phone at 801-899-3960 during business hours.

Q: What is the minimum order amount?

There is no minimum order amount.

Q: Do you offer bulk pricing?

We do offer bulk pricing on some products. Any available bulk pricing discounts will be shown on the product page.

Q: Why didn't I receive an order, shipping or account confirmation email?

If your email address is from one of Microsoft's email domains (MSN, Hotmail, Live, Outlook, etc.), the company blocks emails from our IP address. We have made multiple attempts to resolve the issue with no results.